Mayank Arora

Case Studies

Outcomes that
speak for themselves.

Real-world engagements across BPO & CX, Fortune 500 accounts, and enterprise AI transformation — each defined by measurable impact, governed delivery, and lasting organisational capability.

4Featured Projects
330K+Hours Automated
$307K+Documented Savings
$1.1M+Revenue Impact
BPO & CX — TeleperformanceOngoing (from Jan 2026)·Global Enterprise
Teleperformance (450K+ employees, 90+ countries)

Enterprise Analytics & Decision-Intelligence Transformation

A 450,000+ employee, 90+ country global operation lacked a unified analytics platform. Data was fragmented across regions and functions, with no single governed source of truth for CXO-level decision-making. Reporting was manual, slow, and inconsistent.

90 days

To CXO-ready platform delivery

450K+

Employee operation unified on one platform

90+

Countries on a single governed data ecosystem

1

Governed source of truth replacing fragmented silos

Approach

  1. 01

    Conducted a global data landscape assessment across all major regions and business functions.

  2. 02

    Architected the first unified Microsoft Fabric + Power BI decision-intelligence ecosystem for the organisation.

  3. 03

    Designed and implemented a governed semantic model and certified dataset layer for a single source of truth.

  4. 04

    Built CXO-ready executive dashboards and self-service BI capabilities across SVP/EVP stakeholder groups.

  5. 05

    Established AI/BI governance framework with role-based access, data lineage, and quality controls.

Microsoft FabricPower BIDecision IntelligenceData GovernanceDigital Transformation
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Fortune 500 — HCL BCA Practice~8 years (HCL BCA Practice)·100+ Enterprise Accounts
IHG, BP, ExxonMobil, Mondelez, Burberry (via HCL Technologies)

Automation-Led Value Engine Across Fortune 500 Accounts

Across 100+ Fortune 500 enterprise accounts, analytics teams were spending the majority of their time on manual data preparation, reporting, and reconciliation — leaving little capacity for insight generation or strategic analysis. Each account had its own fragmented toolset and no standardised automation approach.

330K+

Hours of manual effort eliminated

$307K+

Documented savings delivered

40%

Project-efficiency improvement across 6 Fortune 500 clients

100+

Enterprise accounts benefiting from automation

Approach

  1. 01

    Designed a scalable AI-powered analytics automation framework deployable across multiple accounts.

  2. 02

    Implemented Power Automate RPA solutions to eliminate manual data preparation and reporting workflows.

  3. 03

    Built standardised analytics templates and certified datasets reusable across the Fortune 500 client base.

  4. 04

    Deployed process mining to identify and prioritise the highest-value automation opportunities per account.

  5. 05

    Established a benefits realisation framework to track and document savings across all accounts.

RPAPower AutomateAnalytics AutomationFortune 500Process MiningMicrosoft Fabric
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Analytics CoE — HCL Technologies~8 years·Global Practice
HCL Technologies (Internal Practice Build)

Building an Analytics Consultancy Practice from Zero

HCL Technologies had no dedicated analytics consultancy practice. The opportunity to serve Fortune 500 clients with specialist data, BI, and analytics advisory was unaddressed — requiring a Centre of Excellence to be originated, structured, staffed, and commercialised from scratch.

$1.1M+

Revenue impact generated by the practice

200+

Enterprise accounts onboarded

40+/100+

Direct / indirect team built from zero

~8 yrs

Practice sustained and scaled

Approach

  1. 01

    Originated the Business Consultancy Analytics (BCA) practice concept and secured executive sponsorship.

  2. 02

    Designed the CoE operating model, service catalogue, commercial framework, and governance structure.

  3. 03

    Built the team from zero — recruiting, developing, and leading 40+ direct and 100+ indirect consultants.

  4. 04

    Developed proprietary analytics frameworks, methodologies, and accelerators for Fortune 500 delivery.

  5. 05

    Onboarded 200+ enterprise accounts and established long-term client relationships across 5 industries.

CoE Build-outP&L LeadershipPractice LeadershipAnalytics StrategyFortune 500
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Agentic AI — TeleperformanceOngoing (from Jan 2026)·Global Enterprise
Teleperformance (Global Operations)

Governed Agentic AI Reporting Pipelines

Despite having a unified analytics platform, reporting workflows still required significant analyst intervention — manual data pulls, narrative generation, and distribution. The organisation needed autonomous, governed reporting that could operate at enterprise scale without sacrificing accuracy, compliance, or Responsible AI principles.

Autonomous

Governed reporting at enterprise scale

Responsible AI

Controls embedded by design across all pipelines

Reclaimed

Analyst capacity redirected to strategic insight

SVP/EVP

Stakeholder visibility across 90+ countries

Approach

  1. 01

    Designed a governed Agentic AI architecture within the Microsoft Fabric ecosystem.

  2. 02

    Deployed Copilot Studio and Azure AI to build autonomous reporting agents with natural language generation.

  3. 03

    Embedded Responsible AI controls — bias detection, explainability, audit trails, and human-in-the-loop checkpoints.

  4. 04

    Integrated agentic pipelines with the existing Power BI semantic model for governed, certified data access.

  5. 05

    Established an AI governance framework covering model monitoring, drift detection, and compliance reporting.

Agentic AICopilot StudioAzure AIResponsible AIMicrosoft FabricPower BI
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