About
22 years at the
intersection of data
and AI.
I'm Mayank Arora — Director of Data Analytics & AI Transformation at Teleperformance, and previously Originator & Practice Lead of the Business Consultancy Analytics CoE at HCL Technologies. I specialise in Microsoft Fabric, Power BI, Agentic AI, and enterprise data strategy — operating as a trusted advisor to SVP/EVP leadership.
Current role
Director — Data Analytics & AI Transformation
Based in
Greater Noida / NCR, India · Global delivery
Experience
22+ years enterprise analytics & AI
Clients
Fortune 500 — IHG, BP, ExxonMobil, Mondelez, Burberry
My Story
From analytics practitioner
to transformation leader.
22+ years across enterprise analytics, BI leadership, and AI-led transformation. My career has been defined by one consistent thread: translating complex data into decision-ready insight that moves the needle on revenue, cost, CX, risk, and productivity.
At HCL Technologies, I originated and led the Business Consultancy Analytics (BCA) practice — a Centre of Excellence built from the ground up with full P&L ownership. Over ~8 years, I scaled it to 40+ direct and 100+ indirect team members, onboarded 200+ enterprise accounts, and delivered 330,000+ automation hours and $307K+ in documented savings for Fortune 500 clients including IHG, BP, ExxonMobil, Mondelez, and Burberry.
Since January 2026, I've been Director of Data Analytics & AI Transformation at Teleperformance — driving global analytics transformation with SVP/EVP visibility across a 450,000+ employee, 90+ country operation. I architected the first unified Microsoft Fabric + Power BI decision-intelligence ecosystem and am deploying governed Agentic AI reporting pipelines using Copilot Studio and Azure AI, with Responsible AI controls embedded by design.
My approach: outcomes over activity, governance by design, and capability that outlasts the engagement.
What I believe
Outcomes over activity.
I measure success by the business results achieved, not the volume of deliverables produced. Every engagement is anchored to clear, measurable outcomes from day one.
Candour over comfort.
I give clients an honest view — even when it's not what they want to hear. The most valuable thing I can offer is an independent, objective perspective.
Capability over dependency.
My goal is to leave every organisation stronger than I found it — with the skills, processes, and confidence to sustain the change long after the engagement ends.
Simplicity over complexity.
The best strategies are the ones people can understand and act on. I work hard to translate complex data and technology challenges into clear, executable plans.
Career Roadmap
22 years of growth,
one clear direction.
22+
Years
200+
Accounts
330K+
Hrs Automated
B.Com — Commerce
[TO CONFIRM — University]
India
Undergraduate degree in Commerce — the business and analytical foundation underpinning a 22+ year career in enterprise data, analytics, and AI transformation.
Early Career — Enterprise Analytics
[TO CONFIRM]
India
Built foundational expertise in enterprise analytics and business intelligence — developing the technical and consulting skills that would underpin a 22+ year career.
- Developed core BI and data analytics capabilities
- Gained enterprise consulting experience across multiple clients
Originator & Practice Lead — Business Consultancy Analytics (BCA)
HCL Technologies
India · Global delivery
$1.1M+
Revenue Impact
Founded and scaled the Business Consultancy Analytics (BCA) Centre of Excellence from zero — a practice built entirely from scratch with full P&L ownership. Served Fortune 500 clients across hospitality, energy, CPG, retail, and luxury.
- Built BCA CoE from zero — 40+ direct / 100+ indirect team
- 200+ enterprise accounts onboarded
- Fortune 500 clients: IHG, BP, ExxonMobil, Mondelez, Burberry
- 330,000+ automation hours delivered · $307K+ documented savings
- 40% project-efficiency improvement across 6 Fortune 500 clients
- $1.1M+ revenue impact
Director — Data Analytics & AI Transformation
Teleperformance
India · Global delivery
90 days
To CXO-ready platform
Leading global analytics transformation with SVP/EVP visibility across a 450,000+ employee, 90+ country operation. Architected the first unified Microsoft Fabric + Power BI decision-intelligence ecosystem; deploying governed Agentic AI reporting pipelines (Copilot Studio + Azure AI) with Responsible AI controls.
- Architected first unified Microsoft Fabric + Power BI ecosystem
- CXO-ready platform delivered in 90 days
- Deploying governed Agentic AI pipelines — Copilot Studio + Azure AI
- Responsible AI governance by design
- SVP/EVP stakeholder visibility across 90+ countries
Credentials
Qualifications & expertise.
Certifications
- Microsoft Certified: Power BI Data Analyst Associate (PL-300)
- Microsoft Fabric Analytics Engineer (DP-600) — In Progress
- Microsoft Fabric (FAIAD) Workshop
Areas of Expertise
- Enterprise Data & AI Strategy
- Microsoft Fabric & Power BI Platform Modernization
- Agentic AI & Conversational AI (Copilot Studio, Azure AI)
- Analytics Automation & RPA (Power Automate)
- AI/BI Governance & Responsible AI
- Practice / CoE Build-out & P&L Leadership
Industries
- Hospitality (IHG)
- Energy (BP, ExxonMobil)
- CPG & Manufacturing (Mondelez)
- Retail & Luxury (Burberry)
- BPO & CX (Teleperformance)
- Financial Services
Geographies
- India (Greater Noida / NCR — base)
- Asia-Pacific
- Europe
- North America
- Middle East
Work Together
Interested in working
together?
I take on a small number of engagements each year to ensure every client receives genuine focus and commitment. If you have a challenge worth solving, let's talk.